Why is Chessmaster XI still crap?

I shelled out the $20 for Chessmaster XI and found, just as I
suspected I would, that the computer opponents still only take a
nanosecond per move in rated play, thereby ruining the simulation of
playing a real person.  

A real person would ordinarily take a nanosecond for one move, 20
seconds for another, and perhaps two or three when stumped.  You'd get
the chance to evaluate the position the entire time.  

A real person would also ask for a draw or possibly resign.  None of
the players do this.

So how does a game make that much money if its most im****tant
particular, gameplay, is fatally flawed?